Client Relationship Manager/Corporate Customers Service Department

JOB DESCRIPTION: «INGO ARMENIA» Insurance CJSC more than 18 years plays a vital role in the development of Armenian insurance market and is one of the market leaders. We provide a full range of insurance services both to individual and corporate clients, assuring ther protection from various risks. 
«INGO ARMENIA» Insurance company is committed to provide high-quality and professional services to its customers aiming to establish long-term relationship with them. To achieve this goal the Company pays a great attention to the role of Customer Relationship managers and is offering young professionals to apply for the vacant position of Corporate Client Relationship Manager.  
The successfull candidate will have an opportunity to cooperate with leading organizations of the Armenian economy, their employees and executive staff. On-job training will be provided for the candidate by the head of corporate customers’ service department and other team members, assuring candidate’s integrity to professional and dynamic team of INGO ARMENIA. Corporate Client Relationship Manager is responsible for servicing his/her corporate clients according to the list of job responsibilities presented below. Later, at higher level of professional development Relationship Manager should have his/her input in the development of new insurance programs providing efficient risk management schemes for corporate customers.   
JOB RESPONSIBILITIES:
    Make negotiations, build and develop relationships with corporate customers    
    Understand customers’ needs, respond to their daily inquiries
    Excellent knowledge of insurance contracts
    Explain to customers insurance contracts and procedures
    Arrange renewals of corporate customers insurance contracts
    Handle daily service of corporate customers
    Prepare insurance  contracts, offers, tender documentation
    Arrange “cross selling”
    Corporate customers’ debts monitoring and supervision
    Corporate customers’ claims monitoring
    Responding to complaints and resolving them

REQUIRED QUALIFICATIONS:

    University Degree in Business Administration, Insurance, Economics or Finance
    Related work experience in insurance, banking, finance and/ or business environment is a plus
    Excellent knowledge of Armenian, English and Russian languages
    Excellent communication and negotiation skills
    Good knowledge of sales techniques
    Corporate sales performance skills
    Excellent interpersonal skills and ability to work in a team, excellent presentation skills
    Strong knowledge of MS Office and ability to quickly adapt to new software application
    Good analytical skills
    Ability to work to tight deadlines
    Ability to handle confidential issues
APPLICATION PROCEDURES: To apply for this position, please send a CV to: [email protected]. Please mention title of the position you are applying for in the subject line of your e-mail message. 
Application deadline: 20.12.2015.